Privacy Policy

Lakfi Foods Ltd ("Lakfi Foods", "we", "our", or "us") values your privacy and is committed to protecting the personal data of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or interact with our Website. By using our Website, you consent to the practices described in this Policy.

Note: This Privacy Policy is provided for general informational purposes and is subject to applicable laws of the Republic of Kenya, including the Data Protection Act, 2019.

1) Information We Collect

We may collect the following categories of personal information:

• Contact Information — such as name, email address, phone number, and delivery address.
• Transaction Information — including orders, payment details (processed securely by third‑party providers), and billing details.
• Technical Information — IP address, browser type, operating system, and usage data (e.g., pages visited, time spent).
• Optional Information — such as messages submitted via our contact forms, surveys, or feedback forms.

2) How We Use Your Information

We use personal information to:

• Process and fulfill your orders;
• Communicate with you regarding inquiries, services, or promotions;
• Improve our Website, services, and customer support;
• Comply with legal obligations and resolve disputes;
• Prevent fraud, unauthorized transactions, or misuse of our Website.

3) Legal Basis for Processing

We process your personal information under the following legal bases:

• Your consent (where applicable);
• Performance of a contract (e.g., fulfilling an order);
• Compliance with legal obligations; and
• Legitimate interests pursued by Lakfi Foods (e.g., improving services, fraud prevention).

4) Sharing of Information

We do not sell or rent your personal data. We may share your information with trusted third parties only in the following situations:

• Service providers (e.g., payment processors, delivery partners, IT support) who act on our behalf;
• Legal authorities, when required by law or to protect rights, safety, or property;
• Business transfers, such as a merger, acquisition, or sale of assets, where data may be transferred as part of the transaction.

5) Cookies and Tracking

Our Website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain Website functionality.

6) Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes. When data is no longer needed, we securely delete or anonymize it.

7) Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8) Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Access your personal data held by us;
• Request correction or deletion of inaccurate or outdated data;
• Withdraw consent to processing, where consent was the legal basis;
• Object to certain processing activities;
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

9) Third‑Party Links

Our Website may contain links to third‑party sites. We are not responsible for the privacy practices of such sites and encourage you to review their policies.

10) Children’s Privacy

Our Website is not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us so that we can delete it.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective date". We encourage you to review this Policy periodically.

12) Contact Us

If you have questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

Data Protection Officer — Lakfi Foods Ltd
Email: lakfifoodsltd@gmail.com
Phone: +254701124995
Address: Nairobi, Kenya